Below is a list of frequently asked questions.  If your question is not listed below, please submit your question at the bottom of the page.

1. What types of financial contracts would be passed to underwriting to assess?

2. What is the review fee for and what does it cover?

3. Are there any additional costs?

4. What are the timescales for the process?

5. Is success guaranteed?

6. Will I be 'blacklisted' if I make a claim?

7. Will making a claim affect my credit rating?

8. How can I trust you?

9. Why should I choose Compensation Review?

10. With a credit card claim, can I continue to use my card?

1. What types of financial contracts would be passed to underwriting to assess?

We can deal with claims on the following products:

• Current credit cards

• Current personal loans

• Current and redeemed mortgages

• Current and redeemed secured loans

• Current car finance products

• Payment Protection Insurance (PPI) claims

• Reclaim bank charges

• Reclaim credit card charges

• Debt Solutions, including Debt Management Programmes (DMP), Individual Voluntary Arrangements (IVA) and Bankruptcy

For more information, please visit our products page.

2. What is the review fee for and what does it cover?

The review fee covers the review costs incurred by Compensation Review prior to a solicitor taking on a claim. The review fee is payable at the time of signing the client agreement.  The review fee is refunded should a claim be unsuccessful (subject to terms and conditions).

3. Are there any additional costs?

If we need to obtain a copy of your credit agreement your lender will usually charge you £10 to return the information.

4. What are the timescales for the process?

Each case can vary dramatically in the time it takes to complete, with much of this variation being related to the speed of response by the lender. Most claim types are now expected to last between 6 and 12 months from our solicitors being instructed to proceed.

5. Is success guaranteed?

It is not possible to guarantee success with any kind of claim, although solicitors will not take on a case unless they are highly confident they will win.  We will refund your review fee, subject to terms and conditions, should a claim be unsuccessful.

6. Will I be 'blacklisted' if I make a claim?

If you make a claim against a company then, under ‘treating customers fairly’ rules, you should not be treated any differently to any other client, as you are making a claim that you are entitled to under the law.  However, when making a claim against a current product we do recommend that you have alternative arrangements in place for this product or service should the lender (or product provider) choose to withdraw the product.

7. Will making a claim affect my credit rating?

The process of making a claim will not affect your credit rating, as long as you maintain your minimum payments on current products such as credit cards and loans.  Payments should be stopped only on the advice of our solicitors or until the claim has been settled.

8. How can I trust you?

Compensation Review has over two years experience in the relatively new consumer credit claims industry.  As we are not tied to one Claims Management Company or firm of Solicitors, you can be assured that we will give high levels of service with a highly competitive fee structure.

We hold a full Data Protection Licence and our companies are regulated by the Ministry Of Justice.

9. Why should I choose Compensation Review?

We treat our clients as we would like to be treated ourselves, which includes:

- Complete confidentiality, without judgement
- Clear, regular communication at all stages
- Data protection: we hold a full data protection licence
- Regulation: our companies are regulated by the Ministry Of Justice
- We are available to answer all enquiries by phone, post and email within 24 hours
- 100% honesty

10. With a credit card claim, can I continue to use my card?

We advise you not to make any further transactions on any cards or other credit that you have submitted for investigation, your lender may argue that you are accruing further debt in the knowledge that you are trying to get the balance written off.

To submit your claim or enquiry, please complete our enquiry form.

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>> Ministry Of Justice
>> Consumer Credit Act (CCA)
>> OFT: Introduction to the CCA
>> More News & Articles

Debt Solutions and Consumer Claims is probably one of the fastest growing industries in the U.K.  We are looking for part-time and full-time representatives in all areas.  For more information, click here.